About

How to Order

Placing your first custom order with a design shop can feel intimidating. That’s why we’ve taken the guesswork out, simplified the traditional process, and laid out every step here in plain English.
How to Order

Six Easy Steps to Order from EDG

1. Submit your logo or artwork for a free quote

When submitting make sure to determine which method of customization you prefer – embroidery, silk screen, monogramming or tackle twill/applique. (Be sure to note color schemes, size and placement of artwork).

Artwork can be sent electronically to info@embroiderydesigngroup.com, faxed to 614.799.6936 or mailed to:

Embroidery Design Group
2564 Billingsley Road
Columbus, Ohio 43235

2. Browse our online apparel catalogs, order a printed catalog, or access your corporate account and view specific products online

3. Print the “Print and Fax” form

Write down the items that you would like to order. Be sure to note color and sizes for each item.

4. Submit your order by calling 614.798.8152 or faxing your form to 614.799.6936

5. An EDG Associate will contact you to review your order

A sample swatch will be provided for embroidery services. With final approval, we will commence production.

6. Within 1 week of your order confirmation and approval, we can ship your order!

FAQ

Frequently Asked Questions

Artwork via email is best. For embroidery, we require digital artwork (typically .PNG, .JPG, and .JIF). When working with print (screen print or promotional items), it’s best to use vector artwork (artwork that can be scaled to any size). File types are usually .AI, .SVG, or .EPS.

We can embroider just about anything! While some designs may be too small or too intricate to embroider, or too large for traditional methods, we’re always happy to work with our clients to find a solution. For larger designs, we can explore techniques like tackle twill and appliqué embroidery, or offer silk screening as a cost-effective alternative for bigger sizes and quantities.

Quality takes time, but we get it — sometimes two weeks is too long. That’s why our team provides a rush turnaround option for customers who need us to prioritize their project in order to expedite delivery.

We sure do! After three and a half decades in the business, we have access to just about every supplier in the industry. Let us know what you need, and we’ll make it happen.

Nope! No project is too small. Moreover, since everything we do is by custom order, your small project will benefit from the same artisanal craftsmanship and state-of-the-art production equipment as each of our larger projects.

Yes! Much more, in fact. EDG is a one-stop, full-service shop for embroidery, screen printing, monogramming, heat transfer, and appliqué on apparel and non-apparel products alike. These products include mugs, pens, seat cushions, clocks, and thousands of other specialty items. Our award-winning team also offers digitizing services and regularly assists other embroidery shops around the country in optimizing in-house artistry and cost-effectiveness of needle-and-thread logo rendering.

Most embroidery shops do not own their own equipment. This may mean that they outsource parts of your project, take longer to deliver, use multiple locations, offer less flexibility on customizations, bring less expertise/familiarity to whatever equipment they do use, and/or charge you more to offset the cost of these shortcomings.

At EDG, we own top-of-the-line equipment and — this part is equally crucial — we staff some of the best industry experts around to operate it. Our team members understand how materials react and how different items will fit on our machines. This allows us to consistently turn out the best workmanship available anywhere in the country.

When your order comes in, our team will manage it in a single location from start to finish. This way, we can efficiently implement order fulfillment programs, develop private label programs, provide custom packaging and ship your goods to any location you choose.

We know you have options when choosing an embroidery shop. Browse catalogs, consider reviews, and always remember that different shops are going to handle your project in any number of different ways. You really do tend to get what you pay for in this industry, and after almost four decades at the center of it, ours are the hands discerning customers trust.

EDG can ship to virtually any address in the world. Please note that restrictions exist on certain products, and some products cannot be shipped to international destinations.
When you place an order, we estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, these estimates may or may not appear on the shipping quotes page.
Please also note: shipping rates for many items are based on weight. You can find the weight of any such item in its details section. As a reflection of shipping company policies, all weights are rounded up to the next full pound.