Forty Years of Teamwork

Over nearly four decades, the Embroidery Design Group has built its reputation as a hardworking collective of production artisans. Although much has changed since we first opened our doors, our team operates with the same close-knit comeraderie today as we did at the very beginning. Call us crazy, but we tend to believe those good vibes come through in the designs we deliver.

Group of four people in a meeting room discussing pictures laid out on a table, with a presentation displayed on a wall-mounted screen.
Visit Us

Our Hours and Location

Map of 2564 Billingsley Rd. Columbus, OH 43235

2564 Billingsley Rd. Columbus, OH 43235

Normal Hours

Monday

9:30 am – 7:00 pm

Tuesday

9:30 am – 5:30 pm

Wednesday

9:30 am – 5:30 pm

Thursday

9:30 am – 5:30 pm

Friday

9:30 am – 4:30 pm

Saturday

Closed

Sunday

Closed

Summer Hours

Monday

9:30 am – 7:00 pm

Tuesday

9:30 am – 5:30 pm

Wednesday

9:30 am – 5:30 pm

Thursday

9:30 am – 5:30 pm

Friday

9:30 am – 1:30 pm

Saturday

Closed

Sunday

Closed

FAQ

Frequently Asked Questions

Artwork via email is best. For embroidery, we require digital artwork (typically .PNG, .JPG, and .JIF). When working with print (screen print or promotional items), it’s best to use vector artwork (artwork that can be scaled to any size). File types are usually .AI, .SVG, or .EPS.

We can embroider just about anything! While some designs may be too small or too intricate to embroider, or too large for traditional methods, we’re always happy to work with our clients to find a solution. For larger designs, we can explore techniques like tackle twill and appliqué embroidery, or offer silk screening as a cost-effective alternative for bigger sizes and quantities.

Quality takes time, but we get it — sometimes two weeks is too long. That’s why our team provides a rush turnaround option for customers who need us to prioritize their project in order to expedite delivery.

We sure do! After three and a half decades in the business, we have access to just about every supplier in the industry. Let us know what you need, and we’ll make it happen.

Nope! No project is too small. Moreover, since everything we do is by custom order, your small project will benefit from the same artisanal craftsmanship and state-of-the-art production equipment as each of our larger projects.

Yes! Much more, in fact. EDG is a one-stop, full-service shop for embroidery, screen printing, monogramming, heat transfer, and appliqué on apparel and non-apparel products alike. These products include mugs, pens, seat cushions, clocks, and thousands of other specialty items. Our award-winning team also offers digitizing services and regularly assists other embroidery shops around the country in optimizing in-house artistry and cost-effectiveness of needle-and-thread logo rendering.

Most embroidery shops do not own their own equipment. This may mean that they outsource parts of your project, take longer to deliver, use multiple locations, offer less flexibility on customizations, bring less expertise/familiarity to whatever equipment they do use, and/or charge you more to offset the cost of these shortcomings.

 

At EDG, we own top-of-the-line equipment and — this part is equally crucial — we staff some of the best industry experts around to operate it. Our team members understand how materials react and how different items will fit on our machines. This allows us to consistently turn out the best workmanship available anywhere in the country.

 

When your order comes in, our team will manage it in a single location from start to finish. This way, we can efficiently implement order fulfillment programs, develop private label programs, provide custom packaging and ship your goods to any location you choose.

 

We know you have options when choosing an embroidery shop. Browse catalogs, consider reviews, and always remember that different shops are going to handle your project in any number of different ways. You really do tend to get what you pay for in this industry, and after almost four decades at the center of it, ours are the hands discerning customers trust.

 

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item).
You can expect to receive your refund within four weeks of giving your package to the return shipper. That said, you’ll actually receive a refund more quickly in many cases. The time period for refunds includes return shipping transit time (5-10 business days), processing time once we receive the package (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
If you need to return an item, the process is simple: (1) Login to your account (2) Access your My Account menu (3) Locate the relevant order under Complete Orders (4) Select Return Item(s) and follow any instructions
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.